What are cookies?
Cookies are text files that are downloaded to your device when you visit a website. Your web browser makes these cookies available each time you visit that site.
Cookies improve your online experience and ensure that relevant content and functions are delivered to you more effectively. Session cookies are downloaded to your device temporarily for the period that you are using ShadowBet. These cookies allow you to navigate between pages more efficiently and remember the preferences you select. Persistent cookies are used to remember you as a returning user.
You can amend your browser settings to block some or all cookies. However, if you block cookies from ShadowBet, it is unlikely to perform as intended.
The kinds of personal information collected
Abstract Software only collects personal information for purposes which are directly related to its functions or activities, and only when it is necessary for, or directly related to, such purposes.
Opening a ShadowBet Account
To open a ShadowBet Account, we require the following personal information from you:
Allowing you to use our Services
We collect the following activity information from you when you engage with our website or otherwise use our services:
We may record telephone conversations you make with us (including queries and disputes) for the purpose of security, investigations and for the purpose of complying with relevant Australian and international law.
We collect, use and may disclose personal information of individual customers for compliance with relevant Australian and international law.
Abstract Software will not collect sensitive information such as racial or ethnic origins, political opinions, criminal record, health information, religious and spiritual beliefs and sexual preferences or practices unless required by law (i.e. to maintain the integrity of our products and services and to maintain security).
The law may require us to collect sensitive information (for example, to verify your identity) and we may collect this from third parties. You will not be informed we have collected the sensitive information under this purpose only.
Abstract Software will collect your personal information in order to:
Telephone calls and betting data relating to users will be recorded and may be actively monitored for the purposes set out above.
How will Abstract Software collect and hold personal information
We will collect your personal information by any of the following methods:
If you choose not to provide certain information about you, we may not be able to provide you with products or services.
Abstract Software uses "cookies" in order to provide you with a better experience. Cookies are pieces of data sent by a website to your computer and stored on the hard drive. They allow the website to identify and interact with your computer.
How Abstract Software will hold your personal information
We may store your information in hard copy or electronic format, or in storage facilities that we own and operate, or are owned and operated by third party service providers under contract.
Direct marketing and opting out
When registering an account with ShadowBet, you may choose to receive promotional or marketing information from Abstract Software by selecting the appropriate option on the registration page. By opting-in to receive direct marketing material, Abstract Software may use your personal information to inform you about products or services or about promotional activities which may be of interest or of benefit to you. We may do this via email, SMS, MMS, telephone, mail or any other form of electronic or internet communication.
If you no longer wish to receive marketing or promotional material at all or in any particular form, you may opt-out (i.e. unsubscribe) via:
Note, we may also contact you in relation to the management and administration of your ShadowBet account and provide you with service updates or announcements. These communications may occur via any of the modes of contact outlined above. Customers that have elected to opt-out of direct marketing communications will continue to receive service announcements, until such time that the customer informs us that it does not wish to receive these communications (this includes periods you are no longer using our products and services).
Disclosure of personal information
Abstract Software will not share your personal information with other organisations or anyone else unless the disclosure is for one of the purposes outlined above. Accordingly, we may disclose your personal information to the following third parties:
Abstract Software will take all reasonable steps to ensure that any personal information which we disclose to a third party is protected by that party in accordance with privacy law and under contractual arrangements.
Identity verification – disclosure of personal information to credit reporting bodies
The credit reporting bodies may use the credit information files relating to you and other people to prepare the assessment, which will be provided to us.
Security of personal information
Abstract Software takes steps to protect the personal information it holds against loss, interference, unauthorised access, use, modification or disclosure and against other misuse. These steps include password protection and encryption for electronic files.
Abstract Software's employees, agents and contractors are required to maintain the confidentiality of customers' personal information. Remember to always log out of your account when you have completed your time on the website. This is particularly important if you share a computer with another person. You are responsible for the security of and access to your own computer, mobile device or any other handset used to access the website. Also, you should be aware of the many security risks that exist today and take appropriate care to help safeguard your personal information.
Abstract Software will keep your personal information until it no longer needs to use it or disclose your personal information for any purpose that is authorised under privacy law or is not legally required to retain that information. We will take reasonable steps to destroy or de-identify the personal information.
Access and correction of personal information
If a customer (or an authorised third party of a customer) requests access to the personal information (including recorded telephone calls) that Abstract Software holds about them, or requests that it changes that personal information, we will allow access or make the changes unless it considers that there is a sound reason under privacy law or other relevant law to withhold the information. We will endeavour to correct your Personal Information within 7 days, unless notified otherwise.
If Abstract Software does not agree to make the requested changes to personal information, you may make a statement about the requested changes and we will attach this to the record.
For further information about how to request access or changes to the personal information held by Abstract Software contact us via the email address below.
For the primary purpose of administrating your ShadowBet account and compliance with our obligations under Australian and international law, Abstract Software may disclose personal information to an overseas recipient if:
Abstract Software takes its obligations under privacy law seriously. You may complain about a suspected breach by submitting your complaint in writing using the contact details below.
Any complaint should set out in as much detail as possible, with all the relevant particulars relating to the complaint.
Upon receiving a written complaint, Abstract Software will acknowledge receipt of the complaint in writing within 7 days. We will investigate the matters described in the complaint and then provide a substantive written response within 28 days from the date the written complaint was received.
If your complaint is not resolved by us, you can refer it to the Office of the Australian Information Commissioner (www.oaic.gov.au).
Your unconditional acceptance of the ToU means that you:
What are you really gambling with?
For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au.